How Wallet And Account Data Works
Our Privacy Policy separates information needed to provide account access from information used to keep the service secure. We may record your phone verification step, sign-in device details, selected wallet rail and transaction references when you use DANA, OVO, GoPay, QRIS, bank transfer or a virtual
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account. We use these records to match account activity, investigate a stalled status and reduce unauthorised access. We do not ask you to send wallet passwords through a support message. Access to the service depends on local law, and we apply this policy where local law
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permits. The policy may also describe limited service-provider access when a payment or security check requires it.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.